RETURNS & EXCHANGES
Let’s be real, you thought you could squeeze into a medium but now realize you needed a large.
Or, in the off-chance that you actually want to return something for some other reason, we’ll happily take it back and find it a new home. After all, our customer support is raved about for a reason.
Just shoot a message to Support@HYPOXIAOutfitters.com to automatically begin a support ticket to request a Return Authorization.
- Items in unworn, unwashed condition with hang tags still attached can be returned for Exchange or Refund within 30 days of the original purchase date.
- Customers are responsible for arranging to have items returned to the HYPOXIA warehouse, except in the case of an item that is determined to have been defective at the time of delivery. We cover the outgoing costs of shipping for any items being Exchanged and sent back to you!
- Please note that all international sales are final except in the case of an item that is determined to have been defective at the time of delivery.
DOMESTIC – Flat Rate $6
The majority of orders ship within 1-2 business days via USPS First-Class Mail and arrive within 2-5 business days. Tracking details are generated and included automatically with your shipping confirmation email. For larger orders we may also ship your gear via USPS Priority Mail, FedEx or UPS, lucky you.
From 2009 until 2023 we charged $5 for this service. Unfortunately we’ve finally had to bump this to $6 beginning in February this year. Sorry!
DOMESTIC – UPS 2-Day $20
Cutoff time for orders to ship same day via UPS 2-Day service is 2pm EST. Note that UPS doesn’t accept shipments on weekends so orders placed after 2pm EST Friday will ship the following Monday morning.
- Can not deliver to Hawaii or Alaska
- Can not deliver to PO boxes
- Cutoff for same-day shipping is 2pm EST
Tracking details are generated and included automatically with your shipping confirmation email.
DOMESTIC – Free Shipping
Cash burning a hole in your pocket? Spend $75 or more and we’ll cover your standard shipping costs, anywhere in the US, including Hawai’i and Alaska. Just fill up your cart and select “Free Shipping” at checkout.
INTERNATIONAL – Flat Rate $21
The majority of orders ship within 1-2 business days via USPS First-Class Mail International and depart the United States within 4-5 business days. Tracking details are generated and included automatically with your shipping confirmation email but tracking accuracy depends on the country of final destination. We may also utilize DHL or a contract courier service depending on the weight and destination of your order. Delivery times vary wildly from place to place and is a factor of both travel distance and customs clearance. We’ve seen delivery in as little as a week to places like the Bahamas, Puerto Rico and Canada, and as long as four weeks to Costa Rica, Australia and New Zealand.
